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Unscreened Transfer
DSX Software Manual IntraMail Features ◆ 587
IntraMail
Features
Unscreened Transfer
Description
Unscreened Transfer is an Automated Attendant option that allows callers to directly dial system exten-
sions. Unscreened Transfer (and its related feature Screened Transfer) allows the IntraMail Automated
Attendant to transfer outside calls to system extensions without the need for a live receptionist or operator.
It is similar to telephone system unscreened transfers in which the transferring party immediately extends
the call. After an Automated Attendant caller dials an extension, IntraMail transfers the call to the destina-
tion and hangs up. Any recalls or additional routing are handled by the telephone system – just as with any
other unscreened transfer.
Screened vs. Unscreened Transfer
Both Screened and Unscreened Transfer allow Automated Attendant callers to directly dial system exten-
sions. The following summarizes the differences between these two types of Automated Attendant transfer.
❥ With Unscreened Transfer, calls from the Automated Attendant ring like other transferred calls and dis-
play the incoming Caller ID data (if provided by telco and enabled in programming). Screened Transfers
ring like Intercom calls and do not display Caller ID until the call is answered.
❥ Both Screened and Unscreened Transfers route unanswered calls to the subscriber’s greeting (recorded
or default) so the caller can leave a message. However, only Screened Transfer allows the caller to dial 2
to reach the Next Call Routing Mailbox options (if programmed).
Unscreened Transfer and Inactive Mailboxes
An Unscreened Transfer will go through to the destination extension even if the destination doesn’t have an
active mailbox. If the Unscreened Transfer is unanswered at the destination, the call returns to the Auto-
mated Attendant.
The following table shows in detail how Unscreened Transfer operates.
Similar to telephone system unscreened transfers in which the transferring party immediately
extends the call.
Unscreened Transfer (UTRF) Operation
• Call = Call answered by the Automated Attendant.
• Extension = Extension dialed by Automated Attendant caller.
If Auto Attendant Do Not Disturb is off (see page 427 for more on this feature):
Extension Idle Extension Busy Extension in DND
With Active Greeting
Recorded
1. Transfers call to extension.
-If answered, connects call
(just like a phone system
transfer).
-If unanswered
1
in a
default phone system,
plays greeting (so caller
can start recording).
2
1. Transfers call to extension.
2.
If unanswered
1
in a default
phone system, plays greet-
ing (so caller can start
recording)
2
1. Transfers call to extension.
2.
If unanswered
1
in a default
phone system, plays greet-
ing (so caller can start
recording).
2
With Active Greeting
Not Recorded
1. Transfers call to extension.
-If answer
ed, connects call
(just like a phone system
transfer).
-
If unanswered
1
in a
default phone system,
plays name (if recorded)
or extension number. Intr-
aMail then prompts caller
to leave a message.
2
1. Transfers call to extension.
2.
If unanswered
1
in a default
phone system,
plays name
(if recorded) or extension
number. IntraMail then
prompts caller to leave a
message.
2
1. Transfers call to extension.
2.
If unanswered
1
in a default
phone system,
plays name
(if recorded) or extension
number. IntraMail then
prompts caller to leave a
message.
2