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Unscreened Transfer
588 ◆ IntraMail Features DSX Software Manual
Conditions
• None
Default Setting
• Dial Action Table 1 digits 3 and 4 are UTRFs to XXX (caller-dialed extension).
Programming
1. In 4231-Digit Assignment (page 901), enter 2 to assign an available key for Unscreened Transfer
(UTRF).
2. Normally, the corresponding Routing option should be XXX. Note that the key you choose for this action
is the first digit of the called extension number.
- For example, to allow callers to place Unscreened Transfers to extensions 300-399, for key 3 enter
UTRF for the Action and XXX for the corresponding Routing.
3. To have Unscreened Transfer call a specific extension, the corresponding Routing option should be that
extension’s number. The caller then dials that single digit to reach the extension.
- For example, to have callers dial 8 to reach extension 303, for key 8 enter UTRF for the Action and
303 for the corresponding Routing.
1.
In
1603-01: Transfer Recall Timer (page 675)
, set the Transfer Recall interval (
0
-
9999
seconds) as
required.
- Unanswered Unscreened Transfers route to the extension’s mailbox after this interval.
If Auto Attendant Do Not Disturb is on
(see page 427 for more on this feature):
Extension Idle Extension Busy Extension in DND
With Active Greeting
Recorded or Not
Recorded
1. Sends call immediately to mailbox:
-Plays greeting (if recorded), or
-Prompts caller to start recording.
1 After the 1603-01: Transfer Recall Timer (page 675) interval.
2
Custom phone system programming may redirect the unanswered call (for example, to a hunt group or another extension).
1. Assign the UTRF action to a key on the active Dial Action Table.
2. Optionally set the telephone system’s Transfer Recall interval.