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Next Call Routing Mailbox
554 ◆ IntraMail Features DSX Software Manual
Announcement Mailbox Options
The following charts show how an Announcement Mailbox handles Automated Attendant calls.
■ The first chart explains what happens when the outside call is directly answered by the Announcement
Mailbox. This happens when the Answer Table uses an Announcement Mailbox for routing instead of
a Call Routing Mailbox.
■ The second chart explains what happens when the outside call is answered by a Call Routing Mailbox
and then routed to the Announcement Mailbox. This can happen, for example, when a caller dials a
digit to hear an announcement of company directions.
■ See Answer Tables (page 420) for more on setting up Answer Tables.
Direct Announcement Mailbox Routing
(If the outside caller routes directly to the Announcement Mailbox)
4223-03: Next Call
Routing Mailbox
4223-01: Repeat
Count
4223-02: Hang Up
After
Action
Undefined 0 (No repeats) Yes or No • If the caller doesn’t dial, after the
announcement IntraMail hangs up.
• If the caller dials a digit during the
announcement, IntraMail says “That is an
invalid entry” and hangs up.
1-16 (valid Call
Routing Mail-
box)
0 (No repeats) No • If the caller doesn’t dial, after the
announcement they route to the Next Call
Routing Mailbox.
• If the caller dials a digit during the
announcement, they route to the Next Call
Routing Mailbox.
Yes • If the caller doesn’t dial, after the
announcement IntraMail hangs up.
• If the caller dials a digit during the
announcement, they route to the Next Call
Routing Mailbox.
Undefined x (x number of
repeats)
Yes or No • If caller doesn’t dial, they hear the
announcement repeat x number of times
and then IntraMail hangs up.
• If the caller dials a digit during the
announcement, IntraMail says “That is an
invalid entry” and aborts the announce-
ment. The announcement repeats (if
allowed by the Repeat Count) and then
IntraMail hangs up.
1-16 (valid Call
Routing Mail-
box)
x (x number of
repeats)
No • If caller doesn’
t dial, they hear the
announcement repeat x number of times
and then route to the Next Call Routing
Mailbox.
• If the caller dials a digit
during the
announcement, they route to the Next Call
Routing Mailbox.
Yes • If caller doesn’t dial, they hear the
announcement repeat x number of times
and then IntraMail hangs up.
• If the caller dials a digit during the
announcement, they route to the Next Call
Routing Mailbox.