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Attendant Call Queuing
22 ◆ Features DSX Software Manual
Attendant Call Queuing
Description
An unlimited number of callers can queue for the attendant. The callers hear ringback while they wait for the
attendant to answer — not busy tone. If you have the attendant as the overflow destination for Direct Inward
Lines, for example, unanswered DILs will “stack up” at the attendant until they are answered.
Operator Call Key
The last Feature Key on an attendant telephone is permanently assigned as an Operator Call key. When the
operator has Intercom calls waiting to be answered, the calls queue under this key. The key winks (on) when
calls are queued.
The Operator Call key is a permanent assignment for all extensions assigned as operators. You cannot
change this assignment. Attendant Call Queuing is a permanent, non-programmable feature.
Conditions
• None
Default Setting
• No operators assigned by default. Once assigned, key 12 (on 22-button) or key 24 (on 34-button) is an
Operator Call Key.
Programming
See Attendant Position (page 24) for required attendant programming.
Other Related Features
Features
Attendant Position (page 24)
Assign system attendants.
Call Coverage Keys (page 40)
A Call Coverage Key will not pick up a call ringing the attendant’s Operator Call Key.
Off-Hook Signaling (page 255)
The Operator Call Key does not activate off-hook signaling.
Ringing Line Preference (page 295)
Ringing Line Preference will not answer a call ringing the Operator Call Key.
Voice Mail (page 372)
• Automated Attendant Screened (STRF) Transfers flash the Operator Call key and the Ring Indicator
lamp. The call does not flash a line/loop key. (Note that Ringing Line Preference will not pick up a call
ringing the attendant’s Operator Call key.)
• Automated Attendant Unscreened (UTRF) Transfers flash the line’s line/loop key and the Ring Indica-
tor lamp.
IntraMail Features
None
Attendant Call Queuing helps minimize call congestion in systems that use the attendant as
the overflow destination for unanswered calls.