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Forced Line Disconnect
182 ◆ Features DSX Software Manual
Forced Line Disconnect
Description
Forced Line Disconnect allows an extension user to disconnect (release) another extension’s active outside
call. Forced Line Disconnect lets a user access a busy line in an emergency, when no other lines are avail-
able. Maintenance technicians can also use Forced Line Disconnect to release a line on which there is no
conversation. This can happen if a line does not properly disconnect when the outside party hangs up.
Conditions
• None
Default Setting
• Enabled for attendants (COS 1). Disabled for all other extensions (COS 2-15).
Programming
1. In 2102-01: Class of Service (page 724), check the extension’s Class of Service level.
2. If yes:
- In 1402-01: Forced Line Disconnect (page 633), enter Yes.
- In 2131-[01-64]: Line Access (page 763), make sure the extension has outgoing (option 2) or full
(option 3) access to the lines it should be able to disconnect.
3. If no:
- In 1402-01: Forced Line Disconnect (page 633) enter No.
Other Related Features
Features
Attendant Position (page 24)
System attendants normally have Forced Line Disconnect capability.
Barge In (Intrusion) (page 36)
As an alternative to disconnecting the line, Barge In instead.
Direct Line Access (page 115)
An extension user with Direct Line Access can dial a code for the busy line before using Forced Line
Disconnect.
Tandem Calls / Unsupervised Conference (page 341)
An extension user can end an Unsupervised Conference by using Forced Line Disconnect on one of
the lines in the tandem call.
IntraMail Features
None
Disconnect a co-worker’s outside call in an emergency.
CAUTION
Forced Line Disconnect abruptly terminates the active call on the line. Only
use this feature in an emergency and when no other lines are available.
1. Should extension be allowed to use Forced Line Disconnect?