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Caller ID and Voice Mail
456 ◆ IntraMail Features DSX Software Manual
Caller ID and Voice Mail
Description
Caller ID is a telephone company service that provides an extension with a caller’s number and optional
name. With Caller ID, the keyset user knows who’s calling before they pick up the call. Caller ID Logging
stores a record of the call on the user’s telephone which they can review and use to easily return the call.
When used with IntraMail, Caller ID enables the Make Call feature for outside calls. After listening to a
voice message, the subscriber can dial MC to return the call without knowing the callers phone number.
Conditions
• None
Default Setting
• Caller ID is disabled in the telephone system programming.
Programming
1. No additional programming is required to enable Caller ID in IntraMail.
1. Be sure the telco provides Caller ID to the connected telephone system.
1. In 3121-01: Caller ID Type (page 825) enter the type of Caller ID required (DSP = 1, ATRU = 2, T1/E1
ANI = 3).
- For ANI Caller ID, in 3121-02: ANI/DNIS Format (page 825) and 3121-04: Number of ANI Digits
(page 826), set for compatibility with the connected service.
2. In 1611-06: Caller ID Detection Timer (page 684), set for compatibility with the connected service.
3. In 3131-01: Pass Caller ID to Voice Mail (page 828),enter Yes.
1. In 3711-01: Caller ID Callback Route Type (page 856), select the type of route used for Caller ID call-
backs (
1 = line, 2 = Line Group).
2. For line, in 3711-01: Caller ID Callback Line (page 856) enter the line number (1-64) the system will
use for Caller ID callbacks.
3. For Line Groups, in 3711-01: Caller ID Callback Group (page 857) enter the Line Group number (90-
98
) the system will use for Caller ID callbacks.
4. Turn to Caller ID Logging (page 68) for more.
A telephone company service that provides a caller’s number and optional name.
Be sure the telephone system is configured to pass
Caller ID to the IntraMail voice mail ports.
1. No IntraMail specific programming required.
2. Check your telco service.
3.
Check your telephone system programming to be sure it is set up to receive Caller ID and pass
it to the IntraMail voice mail ports.
4. Set up your basic Caller ID Logging programming.