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Multiple Company Greetings
550 ◆ IntraMail Features DSX Software Manual
Multiple Company Greetings
Description
The Automated Attendant can answer each individual line with a unique greeting and unique set of dialing
options. Since there are a total of 8 Answer Tables, this allows up to 8 companies or departments to share a
single IntraMail. Callers to each company hear that company’s greeting (Instruction Menu) and can dial
options that may be only available to that specific company. You set this up as follows:
❥ Assign a unique Answer Table (1-8) to each line that you want to have an individual greeting.
❥ For each Answer Table, assign the Call Routing Mailbox that will handle the call.
❥ For each of the assigned Call Routing Mailboxes, set up the dialing options (Dial Action Table) and
record an Instruction Menu.
If multiple companies or departments share an IntraMail, messaging and calling between the workers of
each company or department are not restricted.
Conditions
• None
Default Setting
• All outside lines are assigned to Answer Table 1.
Programming
1. In 3131-02: IntraMail Answer Table Assignment (page 828), assign an Answer Table (1-8) to each line
that the Automated Attendant should answer.
2. See the following features for more:
- Answer Tables (page 420).
- Automated Attendant (page 433).
- Call Routing Mailbox (page 450).
- Dial Action Table (page 465).
By assigning a unique Answer Table to each line, a single IntraMail system can provide
individual greetings and dialing options for several companies.
1. Assign an Answer Table to each line.