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Headset Compatibility
198 ◆ Features DSX Software Manual
Headset Compatibility
Description
A keyset user can utilize a customer-provided headset in place of the handset. Like using Handsfree, using
the headset frees up the user’s hands for other work. However, the headset provides privacy not available
from Handsfree.
Headset Compatibility also provides the following features. (Note that while an extension is in the Headset
mode, the system ignores all hookswitch depressions.)
❥ Background Music
If programmed and connected, Background Music will broadcast over the telephone speaker while the
extension is in the Headset mode.
❥ Central Office Calls, Answering
An extension user in the Headset mode can press Volume Up and Volume Down to control the volume
of any call ringing their phone.
❥
Handsfree and Handsfree Answerback
An extension in the Headset mode can receive normal voice-announced Intercom calls, depending on the
setting of
2112-04: Voice Announcements in Headset Mode (page 737)
. The extension user can respond to
the voice-announced call by speaking toward the phone (just like non-headset extensions). To answer the
voice-announced call in the headset, the user just presses
SPEAKER
after hearing the voice-announcement.
❥ Microphone Mute
While on a headset call, the extension user can press MUTE to mute (i.e., turn off) the headset micro-
phone. While responding to an Intercom call using Handsfree Answerback, pressing MUTE mutes the
Handsfree microphone.
❥ Off-Hook Signaling
Outside Calls
Depending on the setting of 2116-03: Off Hook Signaling for Incoming Outside Calls (page 750), an
extension in the headset mode can receive either Camp-On beeps or Off-Hook Ringing for incoming out-
side calls (just like non-headset extensions).
Intercom Calls
Depending on the setting of 2116-01: Off Hook Signaling for Incoming Intercom Calls (page 749), an
extension in the headset mode can receive either Camp-On beeps or Voice Over announcements from a
co-worker (just like non-headset extensions).
Hotline Calls
Depending on the setting of 2116-02: Off Hook Signaling for Calls from Hotline Partner (page 749), an
extension in the headset mode can receive either Camp-On beeps or Voice Over announcements from
their Hotline partner.
Paging
Internal Paging announcements broadcast over the telephone speaker while the extension is in the Head-
set mode.
Transfer
Screened and unscreened transfers work just like non-headset extensions. For example, if a headset
extension user presses
SPEAKER to answer a screened transfer, the call will connect to their headset
when the transferring party hangs up. Note that Handsfree Transfers always connect to the headset exten-
sion’s headset, not speakerphone.
Volume Control
While on a headset call, the extension user can press Volume Up and Volume Down to adjust the
receive volume in the headset.
Have the privacy of a handset call without having to hold the handset.