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10
TROUBLESHOOTING
10.3 Troubleshooting by symptom
10.3.3 When operating the MES interface module
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XML MESSAGE
FORMAT
10
TROUBLESHOOTINGAPPENDICESINDEX
(From the previous page)
(5) Troubleshooting about the XML processing function
(6) Troubleshooting about the time synchronization function
Table 10.21 Troubleshooting about the DB interface function
Symptom Checked item Corrective action
Though the job is cancelled, rollback is
not executed.
Was the stored procedure created in
Oracle 10g/11g/12c committed?
• Do not commit in the stored procedure
created in Oracle 10g/11g/12c.
Failed to the stored procedure execution.
Has the stored procedure execution error
occurred?
• Check that the settings of the stored
procedure name, return values, and
arguments are correct.
• Check that reserved terms of the database
are not used for the stored procedure name.
Return value, output argument, and input/
output argument of the stored procedure
cannot be acquired.
Is the stored procedure which returns a
result set executed by SQL Server 2008/
2012?
• Modify the stored procedure not to return the
result set. (Return value, output argument,
and input/output argument of a stored
procedure which returns a result set cannot
be acquired.)
The data of the specific term is not stored
in the database.
Does the buffered data exist in the
Manually resend buffer?
When [Immediate sending] is selected in
[Operation of recovery from network
disconnection] of [System settings] - [DB
buffering settings], the data whose trigger
condition is met is send regardless of
whether the data exist.
• While the BD buffering is being performed,
resend the buffered data.
The communication between the
database is slow.
Is the proper driver for ODBC data source
selected when using Microsoft SQL
Server?
• Select any of the following in "Create New
Data Source".
SQL Server
®
2000:
"SQL Server"
SQL Server
®
2005:
SQL Server
®
2008:
"SQL Server Native Client"
SQL Server
®
2012:
"SQL Server Native Client 11.0"
Table 10.22 Troubleshooting about the XML processing function
Symptom Checked item Corrective action
The XML processing function does not
work.
Is "Running" displayed in the status
indication area of [Remote operation]?
• When "Stopped" is displayed, perform any of
the following operations.
Perform [Restart] from [Remote operation]
Power OFF and then ON
Reset the programmable controller CPU
Table 10.23 Troubleshooting about the time synchronization function
Symptom Checked item Corrective action
Time is not synchronized with the SNTP
server computer.
Is the [SNTP server address] setting
correct?
• Correct the [SNTP server address] setting.
Section 7.6.2 Setting items in Time
synchronization setting