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TROUBLESHOOTING
10.3 Troubleshooting by symptom
10.3.3 When operating the MES interface module
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TROUBLESHOOTINGAPPENDICESINDEX
(4) Troubleshooting about the DB interface function
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Table 10.21 Troubleshooting about the DB interface function
Symptom Checked item Corrective action
The DB interface function does not work.
Is "Running" displayed in the status
indication area of [Remote operation]?
Section 7.13.1 Checking the
operation status of the MES
interface function
• When "Stopped" is displayed, perform any of
the following operations.
Perform [Restart] from [Remote operation]
Power OFF and then ON
Reset the programmable controller CPU
Section 7.13.2 Manipulating the
operation status of the MES interface
function
No communication has been made with
the server computer.
Is a personal computer restarted after
installing relational database?
• Restart the personal computer.
Is the port No. set in [Service port] of DB
Connection Service Setting Tool the same
as the port No. set in [Port No.] of [Server
service settings] of MES Interface
Function Configuration Tool?
• Set the same value.
Communication is not available if different
port numbers are set.
Section 7.9.1 Setting items in Server
Service setting
Section 8.5 Setting Items of DB
Connection Service Setting Tool
Is the firewall function of the operating
system or security software enabled on
the server computer?
• Check the firewall setting.
Section 5.1 Installation
Is the port specified in [Service port] of DB
Connection Service Setting Tool being
used for the database or any other
application?
• Change the port number to another that is
not being used for the database or any other
application.
Section 7.9.1 Setting items in Server
Service setting
Has any Check Point software been
installed in the server computer?
• Uninstall the Check Point software.
Is the ODBC setting of the database
correct?
• Correct the ODBC setting of the database.