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TROUBLESHOOTING
10.3 Troubleshooting by symptom
10.3.1 When using MES Interface Function Configuration Tool
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TROUBLESHOOTINGAPPENDICESINDEX
10.3 Troubleshooting by symptom
10.3.1 When using MES Interface Function Configuration Tool
This section explains troubleshooting information on the setting of MES Interface Function
Configuration Tool.
(1) Common to all settings
(To the next page)
Table 10.10 Common to all settings
Symptom Checked item Corrective action
Unable to connect MES Interface Function
Configuration Tool to the MES interface
module.
Is there any disconnection in the
connection route?
• Connect the cables properly.
Is the IP address setting correct?
• Correct the IP address setting.
Section 7.6.1 Setting items in
Network setting
Is the user name and password setting
correct?
• Correct the user name and password
setting.
Section 7.6.3 Setting items in
Account setting
Is the IP address duplicated?
• Correct the IP address setting.
Section 7.6.1 Setting items in
Network setting
Is there a firewall and/or a proxy server in
the connection route?
• Ask your network administrator about the
firewall setting.
Section 5.1 Installation
• Ask your network administrator about the
proxy server setting.
Is the MES interface module connected to
the network?
(Network connection status (X4) = ON)
• Connect the MES interface module to the
network.
Is it in "Online" mode? • Change the mode to "Online".
Is there any problem on the personal
computer?
• Replace it with another computer.
MES Interface Function Configuration Tool
does not start.
Have five MES Interface Function
Configuration Tools already started?
• Terminate any of the MES Interface
Function Configuration Tools and then
start another.
• Up to five MES Interface Function
Configuration Tools can be started.
Is the memory or the system resources on
the personal computer sufficient?
• Increase the necessary memory on the
personal computer.
• Close other programs and restart MES
Interface Function Configuration Tool.
The screen of MES Interface Function
Configuration Tool is not displayed
correctly.
Is the memory or the system resources on
the personal computer sufficient?
• Increase the necessary memory on the
personal computer.
• Close other programs and restart MES
Interface Function Configuration Tool.
Cannot operate MES Interface Function
Configuration Tool.
Forced to terminate MES Interface
Function Configuration Tool.