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10
TROUBLESHOOTING
10.3 Troubleshooting by symptom
10.3.1 When using MES Interface Function Configuration Tool
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XML MESSAGE
FORMAT
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TROUBLESHOOTINGAPPENDICESINDEX
(From the previous page)
Table 10.16 [Online]
Symptom Checked item Corrective action
The table name/field name/procedure
name cannot be browsed properly when
[Browse table name]/[Browse field name]/
[Browse procedure name] on the
[Communication action] dialog box is
executed.
Is there a response from the IP address of
the server computer when a PING is sent
from the configuration computer?
• If there is no response, check if the
power of the server computer is ON, or
the network connection status is correct.
Is a personal computer restarted after
installing relational database?
• Restart the personal computer.
Is the port No. set in [Service port] of DB
Connection Service Setting Tool the same
as the port No. set in [Port No.] of [Server
service settings] of MES Interface Function
Configuration Tool?
• Set the same value.
Is the firewall function of the operating
system or security software enabled on the
configuration computer or server
computer?
• Check the firewall setting.
Section 5.1 Installation
Is the port specified in [Service port] of DB
Connection Service Setting Tool being used
for the database or any other application?
• Change the port number to another that
is not being used for the database or any
other application.
Has any Check Point software been
installed in the server computer?
• Uninstall the Check Point software.
Is the ODBC setting of the database
correct?
• Correct the ODBC setting of the
database.
Is [Limit IP addresses permit to connect] of
DB Connection Service Setting Tool set?
• If it is set, add the IP address of the
configuration computer to [Permitted IP
addresses list].
[Browse table name, Browse field name]
Is the version of DB Connection Service
1.09K or later?
• When the installed software version is
1.08J or earlier, update the software.
[Browse procedure name]
Is the version of DB Connection Service
1.10L or later?
• When the installed software version is
1.09K or earlier, update the software.
Has ODBC setting been changed after
"Browse stored procedure", "Browse field
name", or "Browse procedure name" has
been successfully completed?
• Start up MES Interface Function
Configuration Tool again, and perform
"Browse stored procedure", "Browse field
name", or "Browse procedure name".
Failed to acquire the return values and
arguments when "Stored procedure" is
selected on the [Stored procedure list]
screen.
Is the information of the database updated
while opening the [Communication action]
screen?
• After changing the "Database" on the
[Communication action] screen, execute
"Browse procedure name" again.
The elements cannot be added on the tag
setting screen. (Device range is incorrect.)
Was the device of RCPU which does not
exist in the range of QCPU or C Controller
module specified?
• Specify the device number within the
range that can be specified in QCPU or C
Controller module.