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10.3 Troubleshooting by symptom
10.3.2 When using DB Connection Service Setting Tool
10
TROUBLESHOOTING
10.3.2 When using DB Connection Service Setting Tool
This section explains troubleshooting information on the setting of DB Connection Service
Setting Tool.
Chapter 8 DB CONNECTION SERVICE AND SETTING TOOL
Table 10.17 [DB connection service setting tool]
Symptom Checked item Corrective action
Unable to start DB Connection Service
Setting Tool.
Has another DB Connection Service
Setting Tool been already started?
• Terminate the already started DB
Connection Service Setting Tool.
• Only one DB Connection Service Setting
Tool can be activated.
Is the memory or the system resources on
the personal computer sufficient?
• Increase the necessary memory on the
personal computer.
• Close other programs and restart DB
Connection Service Setting Tool.
The screen of DB Connection Service
Setting Tool is not displayed correctly.
Is the memory or the system resources on
the personal computer sufficient?
• Increase the necessary memory on the
personal computer.
• Close other programs and restart DB
Connection Service Setting Tool.
Cannot operate DB Connection Service
Setting Tool.
Forced to terminate DB Connection Service
Setting Tool.
Unable to reflect the setting.
Was a user ID having the administrator
authority used for the login?
• Log in again with a user ID having the
administrator authority.
Is there no permitted IP address?
• Clear the [Limit IP addresses permit to
connect] checkbox, or add an IP address
for which connection is permitted.
Unable to export a file. Is there no permitted IP address?
• Clear the [Limit IP addresses permit to
connect] checkbox, or add an IP address
for which connection is permitted.
An access log output error is recorded in
[Event Viewer] of [Administrative Tools] in
Windows
®
.
Is the file set in [Output destination] read-
only?
• Correct the file specification.
Is the access to the folder containing the
file set in [Output destination] authorized?
• Check the right of access to the folder.
Is the drive space of the server computer
full?
• Check the free space on the drive.
An SQL failure log output error is recorded
in [Event Viewer] of [Administrative Tools]
in Windows
®
.
Is the file set in [Output destination] read-
only?
• Correct the file specification.
Is the access to the folder containing the
file set in [Output destination] authorized?
• Check the right of access to the folder.
Is the drive space of the server computer
full?
• Check the free space on the drive.
[The DBConnector service failed to start
due to the following error: The system
cannot find the file specified.] is recorded in
[Event Viewer] of [Administrative Tools] in
Windows
®
.
Does the following file exit in the installing
destination directory of [DB connection
service and Setting tool]?
[MESIF\DBConnector.exe]
• Uninstall [DB connection service and
Setting tool] and restart the personal
computer before reinstallation.
Is the personal computer restarted after
uninstalling [DB connection service and
Setting tool]?
Section 5.2 Uninstallation
Oracle's data source driver is not located
although "%SystemRoot%\SysWOW64\
odbcad32.exe" was executed on 64-bit
version Windows
®
.
Has the 32-bit version of Oracle Client been
installed?
Section 8.2 Setting ODBC to the
Database
• Install the 32-bit version of Oracle Client,
and then execute "%SystemRoot%\
SysWOW64\odbcad32.exe" again.