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ReadiVoice Administration & Maintenance Guide
80 Proprietary & Confidential
Figure 3-10 Generating statistics for all operators
4 Set the Begin Date and End Date fields by doing one of the following:
— Click in the field and edit the date.
— Click the field’s calendar icon and click a date in the calendar that
appears.
Regardless of which dates you choose, records are only available for the
past 31 days and aren’t available for the current day (the system collects
the day’s data at midnight).
5 Click the Search button.
The ReadiVoice system displays operator request statistics for the
operator, subscriber, and/or time period matching your search criteria
(Figure 3-11). It shows:
— Minimum, maximum, and average wait for request to be answered.
— Minimum, maximum, and average time spent on a request.
— Sample sizes (number of requests included in statistics).
If you requested statistics for all operators, it also shows:
— Minimum, maximum, and average wait for canceled requests.
— Maximum number of requests in the queue at any one time.