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Customizing & Branding Your ReadiVoice System
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For InnoVox 480 bridges, the
.wav
files must be in 4-bit IMA ADPCM format
(8000 samples/second, 16-bit mono, compressed 4:1). For
InnoVox 4000 bridges,
they must be in 8-bit µ-law format (8000 samples/second, 16-bit mono or higher).
For the highest sound quality, prompt set files should be recorded in a
professional sound studio. If you’re upgrading from an InnoVox 480 bridge
and want the same prompt set, create the µ-law encoded
.wav
files from the
original recordings. Converting a 4-bit IMA ADPCM file into 8-bit µ-law won’t
provide noticeable quality improvements.
Adding a Prompt Set
To add a prompt set:
1 In the System Administration navigation bar, click Prompt Sets.
The Prompt Sets page appears (Figure 7-2), listing the available prompt
sets. The Path column shows the directory path where the ReadiVoice
system expects to find each prompt set’s files.
The path shown doesn’t include the format-specific subdirectory (
adpcm
or
g711
) that contains the actual files, but points to its parent directory.
2 In the empty field at the bottom of the Name column, type a name for the
new prompt set. Then click the Add button.
The system confirms that the prompt set has been added and provides a
link for returning to the Prompt Sets page.
3 Click the link to reload the Prompt Sets page.
The Prompt Sets page appears, with the new entry at the end of the list.
4 Make a note of the directory path assigned to the new set.
The remaining steps require you to have access to the CACS server or
establish a Telnet session to it in order to install the files.
5 Use file transfer protocol (
ftp
) to copy the new prompt set’s
.wav
files to
a local directory on the CACS server. Be sure to use binary transfer mode.
6 On the CACS server, create the directory assigned to the new set. For
instance, if this is the second prompt set, you’d create the directory
/rahome/bridge/sound/3.
7 In the new prompt set directory, create the format-specific subdirectory
needed for your system (
adpcm
or
g711
). If the new prompt set uses some
of the same
.wav
files as an existing prompt set, it’s easiest to copy this
directory and its contents from the existing set.
8 Copy or move the new
.wav
files for this prompt set from the temporary
location where you put them in 5 into the subdirectory you created in 7,
overwriting any existing files that you’re replacing.
9 Repeat the preceding steps to add another prompt set.