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ReadiVoice Administration & Maintenance Guide
132 Proprietary & Confidential
Each line in the
/etc/phones
file takes the form
pager PHONENUMBER,,,,,,_ALARMCODE_
where
PHONENUMBER
is the complete phone number needed to reach the pager,
including any digits required to access an outside line. If the pager service
requires a PIN code, include it as well.
The
PHONENUMBER
string can contain valid DTMF keys (the digits 0 through 9,
#, and *) and commas.
Commas represent modem-specific delays, typically one second each. If the
modem must dial an 8 or 9 to access an outside line, you may need to insert a
comma or two after that number to allow enough time for accessing the line.
Also, different paging service providers may require more or less delay to
complete a call or process a PIN code. Therefore, you must adjust the number
of commas properly for each pager entry. This may be a trial-and-error
process. See “Testing Remote Alarm Notification” on page 133.
When an alarm occurs, the placeholder
_ALARMCODE_
is replaced with the
actual numeric alarm code, which the modem sends as DTMF digits. Don’t
change the keyword
pager
or the placeholder
_ALARMCODE_
. Modify only the
dialing string between these two items.
Here are two sample pager entries (the second includes a PIN code):
# Page George in New York office
pager 9,,18005551212,,,,,_ALARMCODE_
# Page local support through on call pager number.
pager 8,6466672,,,1455#,,,,,,,_ALARMCODE_#
Some paging services ask callers to press the pound key after entering the
number to be sent. As the second example shows, you can accommodate this
by putting a pound sign after
_ALARMCODE_
.
Email Notification Setup
You can have the ReadiVoice system send alarm notifications to designated
email addresses, either instead of or in addition to telephone numbers.
Assuming that your Sun is set up properly for UNIX mail, you can send mail
to any known user (such as
root
) on your network. To send an email
elsewhere (such as an Internet email address), your network must have an
SMTP server with Internet access. Contact your network specialist about
configuring your network for email notification.