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About This Manual
This introduction provides a brief overview of the ReadiVoice Administration &
Maintenance Guide, describes the conventions used in this manual, and
explains how to get additional information or support.
Purpose
This manual is for administrators of a ReadiVoice system. It covers:
• Administering the ReadiVoice application. Describes using the Web-based
System Administration interface to add, modify, and view the system and
user data.
• Monitoring the ReadiVoice system. Describes using the monitoring tools
in the System Administration interface to monitor the status of the system,
usage levels, conference data, and operator data.
• Maintaining the ReadiVoice system. Includes routine maintenance tasks,
backup and database maintenance procedures, and other maintenance
tasks you may need to perform from time to time.
• Configuring the ReadiVoice system. Includes procedures for changing
how the system works and what capabilities, features and options are
enabled. Many of these tasks involve editing configuration files and
working at the UNIX command prompt.
• Customizing and branding the ReadiVoice system. Describes customizing
the system for your company and customizing how specific sets of users
experience the system.
• Diagnosing and troubleshooting the ReadiVoice system. Describes tools
and procedures for identifying problems with the system.
In addition, the appendices of this manual provide reference information
about the system, including voice prompts and call flows, CDR (call detail
record) data, and SNMP data.