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ReadiVoice Administration & Maintenance Guide
12 Proprietary & Confidential
ReadiVoice Call Flow
The basic call flow is the same for ReadiVoice-PSTN and ReadiVoice-IP (see
Figure 1-4). Various system-level and subscriber-level configurations and
settings affect the basic call flow, however. The sections that follow describe
some of these call flow differences.
How Quick-Start and Conference Continuation Affect Call Flow
By default, conferences start when the subscriber arrives and end when the
subscriber leaves. Two options can change this:
Quick Start
The conference starts as soon as the first participant arrives. Participants
can speak to one another prior to the arrival of the subscriber or hold a
conference without the subscriber. Quick Start is useful for certain types of
users, such as disaster management groups and others who need to meet
without relying on any one individual to start the meeting.
Subscribers should be aware that Quick Start conferences are less secure
than conferences requiring a subscriber password.
Conference Continuation
The conference can continue after the subscriber disconnects. In this case,
the conference ends when the last participant disconnects.
If the subscriber’s account permits, the subscriber can turn Conference
Continuation on or off for each conference. If the subscriber’s account has
Auto Continuation enabled, all the subscriber’s conferences start with
Conference Continuation turned on.
How One-Click Conference Affects Call Flow
In a One-Click Conference, participants click on a link or icon to enter the
conference. The ReadiVoice system identifies the conference from the link’s
URL and returns a Web page asking for the participant’s phone number. When
the system gets this number, it calls and puts the connection in conference (or
on music hold, if the subscriber isn’t present and Quick Start is off). The
subscriber can use the same link, since the Web page provides a checkbox to
indicate subscriber and a field for entering the subscriber password.
The Provisioning application generates the One-Click Conference link for a
new subscriber account. If the provisioners have email capability, they can
paste the link into an email message and send it to the subscriber for
distribution to participants.