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Monitoring the ReadiVoice System
Proprietary & Confidential 77
Viewing Operator Information
The Operator Statistics page appears when you click the Operator Statistics
link in the navigation bar of the ReadiVoice internal user home page. From
here, you can:
• Click View Requests in the navigation bar to see records of operator
requests (for all operators, a specific operator, or a specific subscriber).
Follow the procedure in “Viewing Operator Request Records” on page 77.
• Click View Statistics in the navigation bar to see operator request
statistics (for all operators, a specific operator, or a specific subscriber).
Follow the procedure in “Viewing Operator Request Statistics” on
page 79.
Operator request data is available only if operator data logging is enabled on
the System Configuration page (see “Changing System Configuration
Settings” on page 118). If it is, the ReadiVoice system creates an operator log
file each night at midnight containing all the operator request records for the
preceding day.
The Operator Statistics pages let you retrieve and view data from these log
files The operator logs are deleted after 31 days, so you can see operator
request data for up to a month.
Viewing Operator Request Records
1 In the Operator Statistics page navigation bar, click View Requests.
The Requests page appears (Figure 3-7). It provides you with three scope
options in the navigation bar (For All Operators, For Specific Operator,
and For Specific Subscriber).
2 In the navigation bar, click the link that corresponds with the scope of the
records you want to retrieve.
The Requests Search page displays search fields that vary slightly
depending on the choice you made. Figure 3-8 shows the search fields that
appear when you choose For Specific Subscriber.
3 If you chose For Specific Operator or For Specific Subscriber, select the
operator from the list or enter the subscriber’s ID (if you don’t know the
subscriber’s ID, click the Search link to its right to search for the
subscriber).
4 If you chose For All Operators, select the number of records you want to
see per page.