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Administering the ReadiVoice System
Proprietary & Confidential 63
Managing System Access
The ReadiVoice system supports several kinds of users with different roles
and responsibilities. To give internal users (not subscribers) access to the
system, you create entries for them on the Passwords page, assigning each a
user name and password.
The user type (operator, provisioner, or administrator) controls which
functions a user may access. A group provisioner is assigned to a single
subscriber group and can add, change, or delete only subscribers within that
group. A group operator is assigned to one or more subscriber groups and can
monitor conferences and answer requests only from conferences within those
subscriber groups.
Similarly, a group administrator can edit only a specific subscriber group and
view only the CDRs from that group.
You can’t add or delete group administrators directly. Instead, you do so when
creating or editing the subscriber group. See “Working with Subscriber
Groups” on page 46. You can, however, change a group administrator’s
password using the procedure described here.
The sections that follow describe how to add and delete internal users and
change their passwords.
Adding an Internal User
1 In the System Administration navigation bar, click Passwords.
The Passwords page appears (Figure 2-23). It lists the authorized users of
the ReadiVoice system, showing the password, user type, and, if
applicable, group for each. A blank row at the end of the list allows you to
add a new user.
2 In the User Name field of the blank row, enter the login name for the new
user. The maximum length is 30 characters.
3 In the Password field, enter the new user’s password. The maximum
length is 20 characters.
Caution!
This page shows actual passwords, not asterisks, for all ReadiVoice users. Don’t
display it unless the monitor is secure from unauthorized personnel. Don’t walk
away from the monitor with this page displayed.