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Introducing the ReadiVoice
®
System
Proprietary & Confidential 13
Figure 1-4 ReadiVoice call flow
(1) In an Intelligent Network Call Routing (INCR) system, the carrier's network takes care of this.
(2) If the Access Phone Number is shared, an Access Code is required to identify the specific subscriber.
(3) Depending on your system configuration, additional Access Code prompts may be possible.
(4) If account has Roll Call feature enabled.
(5) After three incorrect attempts, caller is routed to an operator (if available) or played a message and disconnected.
(6) For Quick Start conferences, participants bypass hold and are placed directly into conference.
(7) The caller remains on hold until the subscriber arrives and starts the conference.
(8) Subscription setting determines whether Conference Security Passcode is mandatory, optional, or unavailable. If optional,
the subscriber chooses whether to use a Conference Security Code for each conference.
(9) ACM (Application Control Mode), if enabled, removes callers from the call flow for an interactive session with an external application.
(10) Subscription setting determines whether subscriber has access to Account Options Menu.
(11) There is no request to press * if a Participant Password is enabled and specified.
(12) Skip if Prompt For Subscriber is set to Off; subscriber is not asked to press *, and, instead, a generic password request is played.