Filter
Top Products
ReadiVoice Administration & Maintenance Guide
156 Proprietary & Confidential
Rules and Guidelines for Customizing Commands
Figure 7-1 shows the default
ive.ini
file’s [
DTMF_CMDS]
section. For each
entry, the touchtone key sequence is to the left of the equal sign, and the
command to which it’s assigned is to the right. Entries preceded by two slashes
(
//
) are commented out (disabled). You can enable or disable commands, or
change the touchtone key sequences that invoke the commands.
Any changes you make to the entries in the
[DTMF_CMDS]
section of the
ive.ini
file absolutely must obey the following rules:
• Change only the left side of the equal sign, which specifies the DTMF key
sequence assigned to a command. The command names, beginning with
eCMD_
, must not be modified in any way.
• Each key sequence must be unique (not assigned to more than one
command). If the same key sequence is assigned to two commands, one of
them must be commented out (disabled).
• Each key sequence must consist of from one to three DTMF keys.
• Only characters that appear on standard telephone keypads are valid
DTMF keys. They are
0
,
1
,
2
,
3
,
4
,
5
,
6
,
7
,
8
,
9
,
*
, and
#
.
When you make DTMF command changes, you also need to change the
affected voice prompts. For instance, any change in commands will require at
least a new “help” prompt, which describes the available commands. See
Appendix A for detailed information about the voice prompts used in the
ReadiVoice system.
Procedure for Customizing Commands
To change the DTMF key sequences associated with commands or to enable or
disable commands:
1 Check to determine which voice prompt (
.wav
) files are impacted by the
command change you want to make. Replace the
.wav
files if necessary.
We recommend that
.wav
files be recorded professionally. Contact your
Polycom Global Services representative if you want help in obtaining
appropriate
.wav
file recordings.
2 Log into the CACS as root and switch user to cnow.
3 Open the
ive.ini
file for editing and find the
[DTMF_CMDS]
section near
the end of the file.