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Administering the ReadiVoice System
Proprietary & Confidential 41
Changing Hidden Numbers
This section doesn’t apply to IP systems, which don’t use hidden numbers.
If your system uses hidden numbers, you can use the Modify Existing Access
Phone Number page to change the hidden number associated with an access
number. Do this only if the routing number associated with the access number
is changed in the network.
To change an access phone number’s hidden number:
1 In the navigation bar, click Access Numbers.
The Access Phone Numbers page appears (Figure 2-10).
2 In the Search panel, enter criteria to retrieve the access number whose
hidden number you want to change. Then click the Search button.
The access numbers that match your search criteria appear at the bottom
of the page in the Numbers panel (Figure 2-11).
3 Find the access number whose hidden number you want to change and
click its Change button (blue “c”).
The Modify Existing Access Phone Number page appears (Figure 2-12).
4 In the New Hidden Phone Number field, enter the new hidden number
to associate with this access phone number. Enter only the digits, with no
dashes or spaces. The hidden number must be unique (that is, not already
assigned to another access phone number).
5 Click Commit New Hidden Number.
The system confirms that the hidden number has been changed and
provides a link back to the Access Phone Numbers page.
6 Click the link to reload the Access Phone Numbers page.
Repeat the above procedure to change another access phone number’s hidden
number.