Voice Prompts and Call Flows
Proprietary & Confidential 225
Figure A-21 Locked/full conference process (participant)
Subscriber
entered #5 and
then #
Locked/Full Conference Process
Start Locked/Full
Process
Conf full or
ending?
Waiting
Room?
Locked?
Hook
Full
No
No
Yes
End Locked/
Full Process
No
wr_hold.wav
Yes
wr_music.wav
(repeats)
Parallel Subscriber Process
wr_timeout_
disconnect.wav
Hold time
expired?
Yes
Hook
No
1 entered?
Subscriber
processed caller
No
2 entered?
3 entered?
Join caller to
conference (1)
Return caller to
WR (2)
Disconnect caller
(3)
Yes
Yes
No
Join caller to
subscriber (#)
Join to
subscriber
(
#)?
Yes
Return to WR
(2)?
Join to
conf
(1)?
Disconnect
(3)?
Yes
Yes
No
No
No
wr_sub_hold.wav
Yes
wr_subs_
disconnect.wav
Yes
No
Starts and ends in Participant Call Flow. A high-level view of the parallel subscriber
process is shown for reference. See Sub WR Process diagram for details.
Subscriber
unlocked
conference (*5)
Join all callers to
conference (*5)
Sub
unlocked conf
(
*5)?
Yes
No
Ending
HR_CONF_LOCKED
lck_locked_disconnect.wav
cf_conf_full.wav
HR_CONF_END_IN_PROGRESS
cf_eip_disconnect.wav
wr_private_conf_w_subs.wav
Talking with
subscriber
Subscriber
action
Operator picks
caller in WR for
private conf
Operator
assistance
wr_private_conf_w_op.wav
Join caller to
operator