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Voice Prompts and Call Flows
Proprietary & Confidential 223
Figure A-19 Music hold process
Hold time
expired?
Start Music Hold
Process
Music Hold Process
Starts and ends in Participant Call Flow.
Conf started?
End Music Hold
Process
No
No
Yes
Hook
HR_CONF_LOCKED
lck_locked_disconnect.wav
cf_conf_full.wav
HR_CONF_END_
IN_PROGRESS
cf_eip_disconnect.wav
Problem
communicating
w/conf?
cf_part_music_wait.wav
Conf full?
Conf locked?
HR_CONF_END_SUB_LEAVE
cc_conf_end_disconnect.wav
cf_music.wav (repeats)
Play
hold extender
message?
Get tones
Prompt for
sub on and *
entered?
Subscriber
Validation
process
cf_music_hold_to_conf.wav
Yes
Yes
Yes
Yes
Conf ending?
Yes
No
No
No
No
No
Yes
No
Yes
HR_CONF_END_TIMEOUT
ct_conf_timeout_disconnect.wav
Many callers
waiting?
No
Yes