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Voice Prompts and Call Flows
Proprietary & Confidential 209
Figure A-5 Two-password shared call flow (initial entry)
Two Password Shared Call Flow
Non-routed System Shared, Prompt for Subscriber off,
Participant Password required
Valid
password?
cr_code_prompt.wav
(see note)
Hook
No
Operator
available?
No
cr_access_code_wrong.wav
Failed
attempts?
No
Yes
Start
<3
No
cr_access_code_good.wav
Yes
3
cr_access_code_wrong_.wav
entered code (numbers.wav)
_cr_access_code_wrong.wav
30 sec. timer
cf_call_not_
completed.wav
Any error?
Hook
Yes
Get tones
cr_access_code_
collection_failure.wav
Error
Routing
successful?
Failure
reason?
cr_conf_full.wav
cr_conf_ending.wav
cr_system_busy.wav
Full
Ending
Busy/other
No
Hook on
failure?
Operator
Wait
No
Yes
HR_ACCESSCODE_FAIL
cr_access_code_disconnect.wav
Subscriber?
cf_please_standby.wav
Yes
No
Problem
communicating
w/conf?
Yes
No
Hook
Yes
Other
subscriber in
conf?
Yes
Participant
process
No
Yes
Subscriber
process
HR_CONF_END_
IN_PROGRESS
cf_eip_disconnect.wav
Failed
attempts?
<11
11
Conf ending?
Starts when inbound call hits bridge.
Ends at named process.
sys_error.wav
error number (numbers.wav)
Unexpected
error
Note: The initial greeting, cr_code_prompt.wav, is a symbolic link to either cr_access_code_prompt.wav or
pw_prompt.wav, depending on system configuration. See “About Initial Greetings” on page 181 for details.