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Voice Prompts and Call Flows
Proprietary & Confidential 211
Figure A-7 Routed (INCR) call flow (initial entry)
Start
Routed Call Flow
Routed (INCR) System – Access Code, if any, collected by switch.
Starts when inbound call hits bridge. Ends at named process.
cf_please_standby.wav
Yes
No
Problem
communicating w/
conf?
Yes
No
Hook
HR_CONF_END_IN_PROGRESS
cf_eip_disconnect.wav
Failed
attempts?
<11
11
Conf ending?
pw_wrong.wav
Yes
3
Hook
Operator
available?
No
Yes
Hook on
failure?
Operator
Wait
process
No
Yes
HR_PART_PIN_FAIL
pw_disconnect.wav
HR_SUB_PASSWORD_FAIL
spw_disconnect.wav
Yes
2-PW
Private?
No
Get tones
10 sec. timer
pw_prompt.wav
Error
pw_confirmation.wav
pw_wrong_.wav
password (numbers.wav)
_pw_wrong.wav
Valid
password?
Failed
attempts?
Subscriber?
No
Yes
<3
cf_you_subs_
prompt.wav
Yes
Subscriber in
conf?
Prompt for
subscriber?
No
Participant
process
Get tones
Yes
No
Subscriber
(*entered)?
Subscriber
process
10 sec. timer
No
Yes
Other
subscriber in
conf?
No
Yes
No
IP system?
IP Call
process
Yes
No