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ReadiVoice Administration & Maintenance Guide
124 Proprietary & Confidential
Configuring Shortened Dial-Out Call Flow
In the standard dial-out call flow, after the subscriber enters and confirms the
phone number to dial, the system supports four commands for processing the
call. The help menu played to the subscriber (
do_long_cmd_help.wav
)
describes the options as follows:
“After the call is answered, to connect the line into the conference, press
star 1. To connect the line and continue dialing, press star 2. To disconnect
the line, press star 3. To disconnect the line and continue dialing, press star
4.”
To provide faster and simpler dial-outs, your system can be configured to
reduce these four options to two. In the shortened dial-out configuration, the
help menu (
do_short_cmd_help.wav
) describes the options as follows:
“Once the call is answered, to place the participant into the conference,
press star 1. To disconnect the participant, press star 2.”
This is a system-wide configuration. If the shortened call flow is in effect, you
can shorten it further by also turning off dialed number confirmation (so that
the system doesn’t repeat the dialed number back to the subscriber, who must
press the # key to confirm).
To configure your system to use the shortened dial-out call flow:
1 If you’ve customized or added prompt sets, review the voice prompt files
used in the shortened dial-out call flow configuration and, if necessary,
install replacements or customized versions of these files (see “Working
with Prompt Sets” on page 166 and ). The four voice prompt files are:
do_part_disconnected.wav
do_part_joined.wav
do_short_cmd_help.wav
do_short_number_prompt.wav
Contact your Polycom Global Services representative for help with voice
prompts.
2 Open a Telnet session to the CACS and log in as cnow (or log directly into
the CACS as root and switch user to cnow).
3 Change to the
/rahome/bridge/scripts
directory and remove the long
dial-out script by entering:
rm inDialSub.x
4 Establish a symbolic link to the shortened dial-out script by entering:
ln -s inDialSubShort.x inDialSub.x
Caution!
Perform the following procedure after operational hours.