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ReadiVoice Administration & Maintenance Guide
46 Proprietary & Confidential
Deleting a Provider
You can’t delete a provider account to which subscribers are assigned.
To delete a provider account from the system:
1 In the navigation bar, click Application Providers.
The Application Providers page appears (Figure 2-14).
2 Find the provider you want to delete and click its Delete button (red “–”).
A dialog box asks you to confirm.
3 Click OK.
The system confirms that the provider has been deleted and provides a
link back to the Application Providers page.
4 Click the link to reload the Application Providers page.
Repeat the above procedure to delete another provider.
Working with Subscriber Groups
Subscriber groups are logical groupings of related subscribers who share the
same user interface (for instance, a specific prompt set). All subscribers are in
a group, so you must have at least one. Typically, you create more subscriber
groups as needed. For instance, you may create a subscriber group specifically
for Acme Widgets Co. users.
During ReadiVoice installation, a default subscriber group is automatically
created. Initial configuration of the system includes defining the initial value
settings for the default subscriber group.
A subscriber group’s settings are used as initial values for its new subscribers.
Therefore, the settings you make for a group are the defaults that provisioners
see when they add subscribers to the group.
After working with the subscriber group settings, you may realize that your
company doesn’t need or want to use all the available fields when
provisioning subscribers or modifying their accounts. See “Setting Up the
Provisioning Interface” on page 60.
When you create a new group, the system copies the settings from the existing
group of your choice to save you time.
Each subscriber group can have a group administrator, who is the internal user
authorized to modify the group and view its CDR and conference information.
You can’t directly create or delete group administrators as you do other
internal users. You can do so only as part of creating or editing the group. You
can, however, change the group administrator’s password directly on the
Passwords page. See “Changing an Internal User’s Password” on page 65.