Filter
Top Products
ReadiVoice Administration & Maintenance Guide
130 Proprietary & Confidential
Using the Music Hold Extender Message
If many participants are waiting on hold when the subscriber arrives, there
may be a short delay (a few seconds) between the time when they stop hearing
the hold music and the time when they’re placed into conference. You can
configure the system to play a special message when the subscriber arrives if
there are more than a specified number of callers on hold. The message lets
participants know the system is in the process of putting them into conference.
The default prompt set includes the voice prompt file that this feature uses,
cf_music_hold_to_conf.wav
. It says, “The subscriber has joined the
conference. Your conference will now begin. Please stand by.” If you want
different wording, you can create your own version of this file. For more
information, see Appendix A.
To use this “extender” message feature:
1 If you have your own version of the
cf_music_hold_to_conf.wav
file,
put it into the appropriate subdirectory (
adpcm
or
g711
) of
/rahome/bridge/sound/1
, depending on format.
2 As user cnow, open the
ive.ini
file for editing, find the
[SETUP]
section,
and look for an entry that reads:
PlaySubArrivedWave = 0
The default value of zero disables this feature.
3 Change the value after the
PlaySubArrivedWave
keyword from
0
to the
number of waiting callers you want to trigger the extender message.
If you set it to
1
., the message always gets played. If you set it to
10
, then
nine or fewer callers won’t trigger the message, but ten or more will.
4 Save and close the
ive.ini
file.
5 Reboot the bridges so that they read the updated
ive.ini
file and load
the new
.wav
file.
Especially for InnoVox 4000 bridges, it’s important to wait until a bridge
finishes booting before rebooting the next bridge.
6 To test the feature:
a Have enough participants dial into a conference to trigger the message
(at least the number you set in
ive.ini
).
b Have the subscriber dial in, and verify that the participants hear the
correct message.
The bridge plays the
cf_music_hold_to_conf.wav
file to the participants
immediately after identifying the subscriber.
Caution!
Perform the following procedure after operational hours.