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Introducing the ReadiVoice
®
System
Proprietary & Confidential 3
Managing Your ReadiVoice System
Day-to-day management and operation of your ReadiVoice system is
accomplished using operator/maintenance stations, which are typically standard
PCs connected to your company’s LAN (local area network) or WAN (wide
area network). From these PCs, your company’s staff can access the
Web-based ReadiVoice applications for:
Operators — Respond to operator requests from subscribers (and, if
authorized, participants) to resolve problems, answer questions, or provide
other assistance.
Provisioners — Add, modify, and delete subscriber accounts.
System Administrators — Configure and maintain the ReadiVoice system,
create new subscriber groups, and set up other internal users and their
passwords. They can also perform the provisioning functions.
To use a Web-based ReadiVoice application, users launch a supported
browser (Microsoft Internet Explorer version 5.5 or later), point it to the correct
Internet address (URL) for the application, and log in when prompted.
The Operator application and some parts of the Administration interface also
require a Java virtual machine (plug-in), which the user is prompted to
download if it isn’t already installed. Voyant has certified these Java applets
with the Sun Microsystems Java Runtime Engine (JRE) 1.3.1 and 1.4.2, on
Microsoft Windows 2000 and Microsoft Windows XP.
Operator Interface
The ReadiVoice Operator interface lets operators monitor the conferences on
the system, answer operator requests from their subscribers and participants,
and perform various tasks to assist users.
Operators may have access to all conferences or they may be limited to the
conferences of a specific subscriber group or groups, depending on their login
name and the system configuration.
When someone requests an operator, the system sends an audible and visual
alert to the available operators. An operator can answer the oldest request in
the queue or select a specific request from a list.
Note:
These applets should work on other platforms and operating systems and with
newer versions of the JRE, but that depends on proper implementation by the
operating system and Java virtual machine. Polycom hasn’t tested other possible
combinations and can’t be responsible for implementation or compatibility issues
beyond our control.
Note:
The ReadiVoice system doesn’t require operators. Providing operator services is
entirely optional.