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Voice Prompts and Call Flows
Proprietary & Confidential 207
Figure A-3 Traditional shared call flow (initial entry)
Valid
access
code?
cf_you_subs_
prompt.wav
cr_code_prompt.wav
(see note)
Hook
Yes
Operator
available?
No
cr_access_code_wrong.wav
Failed
attempts?
No
Yes
Start
<3
No
cr_access_code_
good.wav
Yes
3
cr_access_code_wrong_.wav
entered code (numbers.wav)
_cr_access_code_wrong.wav
Traditional Shared Call Flow
Non-routed System Shared, Access Code required
30 sec. timer
cf_call_not_
completed.wav
Any error?
Hook
Yes
Get tones
cr_access_code_
collection_failure.wav
Error
Routing
successful?
Failure
reason?
cr_conf_full.wav
cr_conf_ending.wav
cr_system_busy.wav
Full
Ending
Busy/other
No
Hook on
failure?
Operator
Wait
process
No
Yes
HR_ACCESSCODE_FAIL
cr_access_code_disconnect.wav
Subscriber in
conf?
cf_please_standby.wav
Yes
No
Problem
communicating w/
conf?
HR_CONF_END_
IN_PROGRESS
cf_eip_disconnect.wav
Yes
No
Hook
Yes
Prompt for
subscriber?
No
Participant
process
Get tones
Yes
No
Subscriber
(*entered)?
Subscriber
process
10 sec.
timer
Yes
No
Conf ending?
Failed
attempts?
<11
11
Starts when inbound call hits bridge.
Ends at named process.
sys_error.wav
error number
(numbers.wav)
Unexpected
error
Note: The initial greeting, cr_code_prompt.wav, is a symbolic link to either cr_access_code_prompt.wav or
pw_prompt.wav, depending on system configuration. See “About Initial Greetings” on page 181 for details.