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ReadiVoice Administration & Maintenance Guide
4 Proprietary & Confidential
When operators answer a request or select a conference to monitor, the system
registers them for the conference and displays all the available information
about the conference and its participants.
If an operator’s duties include provisioning as well as answering operator
requests, the operator can switch to the Provisioning interface by clicking the
Provisioning button on the Operator page.
For more information about the Operator interface and operator tasks, see the
ReadiVoice Operator Guide.
Provisioning Interface
The ReadiVoice Provisioning interface lets provisioners create and modify
ReadiVoice subscriber accounts. A subscriber account authorizes someone to
use your ReadiVoice system.
To set up an account for a customer, a provisioner enters subscriber and billing
information and defines the subscriber’s conference access and features.
All subscribers belong to a subscriber group. You can use one subscriber group
for everyone, or you can have multiple subscriber groups, each used for a
specific company, access method, or other affinity group. A subscriber group
can have its own default voice prompt set, account settings, and number group
(controlling access numbers and routing).
Like operators, provisioners may have access to all subscriber groups or they
may be limited to a specific subscriber group, depending on their login name
and the system configuration.
The Provisioning interface lets provisioners create new subscriber accounts or
search for an existing account and then edit or disable it.
For more information about the Provisioning interface and provisioning tasks,
see the ReadiVoice Provisioning Guide.
Administration Interface
The ReadiVoice Administration interface lets administrators monitor the
system, create new subscriber groups, customize the interfaces, create and
maintain user logins, set default parameters, and configure bridges.
This manual describes the Administration interface and administrative tasks.
Note:
We recommend automating your initial subscriber provisioning. Contact Polycom
for help with this. The ReadiVoice system’s Provisioning interface is available for
manual provisioning and for viewing or modifying subscriber account information.