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6
Diagnostics and Troubleshooting
This chapter describes how to perform some diagnostic and troubleshooting
tasks.
Viewing Critical Logs
The Critical Logs page (Figure 6-1) appears when you click the View Critical
Logs link in the ReadiVoice home page’s navigation bar. It gives you access to
critical troubleshooting information that may require corrective action.
Processing the log files imposes significant processor and memory burdens on
your computer and can take some time. Log files are typically useful only to
trained technicians, and even trained technicians typically need assistance
from Polycom Global Services.
Figure 6-1 Critical Logs page
On this page, select BRIDGE LOGS and a date. and then click Commit Query.
ReadiVoice searches the raw log files for the date you entered and retrieves
critical entries.
When the system is operating normally, the critical logs should be nearly
empty. If the system is in a testing mode or other abnormal state that generates
large raw log files, your query may take a very long time.