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Diagnostics and Troubleshooting
Proprietary & Confidential 153
To start dial-in channel testing:
1 Remove the bridge or bridges from service and wait until all conferencing
activity has finished.
2 Open the
ive.ini
file for editing.
3 In the
[Debug]
section, set
LOG_CHAN_DEBUG
to
1
.
The edited line should read:
LOG_CHAN_DEBUG = 1
4 Save and close the edited
ive.ini
file.
5 Reboot the bridge or bridges so that the processors reread the
ive.ini
file and begin running in channel-debug mode.
6 Call the ReadiVoice system and listen for the board, span, and channel
numbers to be played before the welcome message (or, in an IP system, a
single number indicating the card).
7 As you use the system, make a note of the specific channels (or cards), if
any, associated with static or other audio problems.
8 When you’re finished testing and want to make the system available for
live conferencing, reopen the
ive.ini
file that you modified and restore
the
LOG_CHAN_DEBUG
setting to
0
.
The edited line should read:
LOG_CHAN_DEBUG = 0
9 Save and close the edited
ive.ini
file.
10 Reboot the bridge or bridges so that the processors reread the
ive.ini
file and stop running in channel-debug mode.
11 Call the ReadiVoice system and verify that the standard welcome
message plays without a debug message preceding it.
The system can now be restored to normal conferencing service.