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ReadiVoice Administration & Maintenance Guide
242 Proprietary & Confidential
Figure A-38 Operator request process
Operator Request Process
Starts in conference when participant or subscriber enters operator request
command (via DTMF or Moderator/API). Ends at Rejoin Conference process.
Oper Req for
sub only?
Oper reqs
enabled?
Subscriber or
Moderator?
op_req_not_enabled.wav
Yes
No
Yes
No
Pending
oper req?
Yes
op_req_cancel.wav
No
Yes
op_req_for_subs_only.wav
Any oper
available?
No
op_not_available.wav
No
Cancel request
Send request
op_req.wav
Yes
Rejoin
Conference
Start Operator
Request Process
DTMF or
Mod/API?
DTMF or
Mod/API?
op_gui_req_cancel.wav
op_gui_req.wav
DTMF
DTMF
Mod/API
Mod/API
DTMF or
Mod/API?
DTMF
Mod/API
DTMF or
Mod/API?
DTMF
Mod/API