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C-88
Cisco Intrusion Prevention System CLI Sensor Configuration Guide for IPS 7.1
OL-19892-01
Appendix C Troubleshooting
Gathering Information
Displaying Tech Support Information
To display tech support information, follow these steps:
Step 1 Log in to the CLI using an account with administrator privileges.
Step 2 View the output on the screen. The system information appears on the screen, one page at a time. Press
the spacebar to view the next page or press Ctrl-C to return to the prompt
sensor# show tech-support page
Step 3 To send the output (in HTML format) to a file:
a. Enter the following command, followed by a valid destination. The password: prompt appears.
sensor# show tech-support destination-url destination_url
Example
To send the tech support output to the file
/absolute/reports/sensor1Report.html:
sensor# show tech support dest
ftp://csidsuser@10.2.1.2//absolute/reports/sensor1Report.html
b. Enter the password for this user account. The Generating report: message is displayed.
Tech Support Command Output
The following is an example of the show tech-support command output:
Note This output example shows the first part of the command and lists the information for the interfaces,
authentication, and the Analysis Engine.
sensor# show tech-support page
System Status Report
This Report was generated on Wed Nov 30 23:40:09 2011.
Output from show version
Application Partition:
Cisco Intrusion Prevention System, Version 7.1(3)E4
Host:
Realm Keys key1.0
Signature Definition:
Signature Update S605.0 2011-10-25
OS Version: 2.6.29.1
Platform: ASA5585-SSP-IPS10
Serial Number: 123456789AB
No license present
Sensor up-time is 13 days.
Using 4395M out of 5839M bytes of available memory (75% usage)
system is using 26.2M out of 160.0M bytes of available disk space (16% usage)
application-data is using 69.7M out of 171.6M bytes of available disk space (43%
usage)
boot is using 57.3M out of 70.5M bytes of available disk space (86% usage)
application-log is using 494.0M out of 513.0M bytes of available disk space (96%
usage)