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Cisco Intrusion Prevention System CLI Sensor Configuration Guide for IPS 7.1
OL-19892-01
APPENDIX
C
Troubleshooting
This appendix contains troubleshooting tips and procedures for sensors and software. It contains the
following sections:
• Cisco Bug Search, page C-1
• Preventive Maintenance, page C-2
• Disaster Recovery, page C-6
• Password Recovery, page C-7
• Time Sources and the Sensor, page C-17
• Advantages and Restrictions of Virtualization, page C-19
• Supported MIBs, page C-20
• Troubleshooting RADIUS Authentication, page C-21
• Troubleshooting Global Correlation, page C-21
• When to Disable Anomaly Detection, page C-21
• Analysis Engine Not Responding, page C-22
• Troubleshooting External Product Interfaces, page C-23
• Troubleshooting the Appliance, page C-24
• Troubleshooting the IDM, page C-57
• Troubleshooting the IME, page C-59
• Troubleshooting the ASA 5500 AIP SSM, page C-61
• Troubleshooting the ASA 5500-X IPS SSP, page C-66
• Troubleshooting the ASA 5585-X IPS SSP, page C-78
• Gathering Information, page C-85
Cisco Bug Search
Bug Search Tool (BST), the online successor to Bug Toolkit, is designed to improve your effectiveness
in network risk management and device troubleshooting.
BST allows partners and customers to search for software bugs based on product, release, and keyword,
and aggregates key data such as bug details, product, and version. The service has provision to filter bugs
based on credentials to provide external and internal bug views for the search input.