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SonicOS Enhanced 4.0 Administrator Guide
• User login denied - SSO Agent agent name resolution failed: The SonicWALL SSO Agent
is unable to resolve the user name.
• SSO Agent returned user name too long: The user name is too long.
• SSO Agent returned domain name too long: The domain name is too long.
Note The notes field of log messages specific to the SSO Agent will contain the text
<domain/user-name>, authentication by SSO Agent.
Multiple Administrator Support Overview
This section provides an introduction to the Multiple Administrators feature. This section
contains the following subsections:
• “What is Multiple Administrators Support?” section on page 610
• “Benefits” section on page 610
• “How Does Multiple Administrators Support Work?” section on page 610
What is Multiple Administrators Support?
The original version of SonicOS Enhanced supported only a single administrator to log on to a
SonicWALL security appliance with full administrative privileges. Additional users can be
granted “limited administrator” access, but only one administrator can have full access to
modify all areas of the SonicOS GUI at one time.
SonicOS Enhanced release 4.0 introduces support for multiple concurrent administrators. This
feature allows for multiple users to log-in with full administrator privileges. In addition to using
the default admin user name, additional administrator usernames can be created.
Because of the potential for conflicts caused by multiple administrators making configuration
changes at the same time, only one administrator is allowed to make configuration changes.
The additional administrators are given full access to the GUI, but they cannot make
configuration changes.
A number of options can be configured to manage multiple administrators on the System >
Administration page. See the “Multiple Administrators” section on page 76 for more
information.
Benefits
Multiple Administrators Support provides the following benefits:
• Improved productivity - Allowing multiple administrators to access a SonicWALL security
appliance simultaneously eliminates “auto logout,” a situation that occurs when two
administrators require access to the appliance at the same time and one is automatically
forced out of the system.
• Reduced configuration risk – The new read-only mode allows users to view the current
configuration and status of a SonicWALL security appliance without the risk of making
unintentional changes to the configuration.
How Does Multiple Administrators Support Work?
The following sections describe how the Multiple Administrators Support feature works:
• “Configuration Modes” section on page 611