Filter
Top Products
System > Diagnostics
126
SonicOS Enhanced 4.0 Administrator Guide
Tech Support Report
The Tech Support Report generates a detailed report of the SonicWALL security appliance
configuration and status, and saves it to the local hard disk using the Download Report button.
This file can then be e-mailed to SonicWALL Technical Support to help assist with a problem.
Tip You must register your SonicWALL security appliance on mySonicWALL.com to receive
technical support.
Before e-mailing the Tech Support Report to the SonicWALL Technical Support team, complete
a Tech Support Request Form at https://www.mysonicwall.com. After the form is submitted, a
unique case number is returned. Include this case number in all correspondence, as it allows
SonicWALL Technical Support to provide you with better service.
Generating a Tech Support Report
Step 1 In the Tech Support Report section, select any of the following four report options:
• VPN Keys - saves shared secrets, encryption, and authentication keys to the report.
• ARP Cache - saves a table relating IP addresses to the corresponding MAC or physical
addresses.
• DHCP Bindings - saves entries from the SonicWALL security appliance DHCP server.
• IKE Info - saves current information about active IKE configurations.
Step 2 Click Download Report to save the file to your system. When you click Download Report, a
warning message is displayed.
Step 3 Click OK to save the file. Attach the report to your Tech Support Request e-mail.
Diagnostic Tools
You select the diagnostic tool from the Diagnostic Tools menu in the Diagnostic Tool section
of the System > Diagnostics page. The following diagnostic tools are available: