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Troubleshooting Solutions 517
Software settings Reconfigure the
emulation software
connection settings.
Response from the
terminal emulations
software is not readable.
Faulty serial cable Replace the serial cable.
Software settings Reconfigure the
emulation software
connection settings.
Self-test exceeds 15
seconds.
The device may not be
correctly installed.
Remove and reinstall the
device. If that does not
help, consult your
technical support
representative.
No connection is
established and the port
LED is on.
Wrong network address
in the workstation.
Configure the network
address in the
workstation.
No network address set. Configure the network
address in the
workstation.
Wrong or missing
protocol.
Configure the
workstation with IP
protocol.
Faulty ethernet cable. Replace the cable.
Faulty port. Replace the module.
Faulty module. Replace the module.
Incorrect initial
configuration.
Erase the connection and
reconfigure the port.
Device is in a reboot loop Software fault Download and install
another working or
previous software
version from the console
Problem Possible Cause Solution