90 • Configuring Fax server options GFI FAXmaker for Exchange/SMTP Manual
Test that you can print the document via windows explorer. Then enter
the extension of the format (e.g. 'doc' for Word) and the Application
Command that is able to print the format. In most cases this is 'Print'.
Then click Add.
Troubleshooting Microsoft Office document conversion
1. Ensure that Microsoft Office was installed using the same account
that is being used for the GFI FAXmaker fax server services. If this
is not the case, re-install Microsoft Office using the account used
for GFI FAXmaker.
2. Make sure you have made a full installation of Microsoft Office.
3. Make sure that the account used for installing GFI FAXmaker and
Microsoft Office has administrator rights.
4. After installing Microsoft Office, run Word and/or Excel to get rid of
any messages displayed the first time the programs are run.
5. Make sure that the GFI FAXmaker printer driver is set as the
default printer for the machine.
6. Re-start the fax server machine to ensure that changes will take
effect.
Configuring Licensed users
GFI FAXmaker is licensed based on the number of users that receive
OR send faxes. You must specify all users that send or receive faxes
in the licensed users/groups node.
To add licensed users, right-click on the Licensed Users node and
select ‘New Licensed User or Group’. This will bring up the Windows
users dialog, allowing you to select Users or Groups from Active
Directory. You can select individual windows users or groups of users.
We recommend creating a ‘GFI FAXmaker users’ group in Active
directory so that you can manage all FAXmaker users directly in
Active Directory.
Importing FAXmaker users from a text file:
If you have a list of users with their correct email addresses or if your
server is not running Windows, you can import users from a CSV
(Comma Separated Values) file. To do this:
1. Right-click on the Licensed users node, and select 'Import users
from file'.
2. Select the text file with the user information. Make sure that the text
file is formatted in the following way:
"first name", "last name", "company", "department", "fax number",
"voice number", "e-mail address", "display name", "internet e-mail
address"
Example:
"Alex","Mallia","GFI FAX & VOICE","Support","+356 382419","+356
382418","alex@FAXmaker","alex"
"Andrei","Azzopardi","GFI FAX & VOICE","Development","+356
382419","+356
382418","andrei@FAXmaker","andrei","andrei@gfi.com"
