244 • GFI FAXmaker ReportPack - Troubleshooting GFI FAXmaker for Exchange/SMTP Manual
Then access the troubleshooter\support folder, located under the main
program directory, compress the files in ZIP format, and send the
generated ZIP file to
support@gfi.com.
Ensure that you have registered your product on our website first, at
http://customers.gfi.com.
We will answer your query within 24 hours or less, depending on your
time zone.
Request technical support via web chat
You may also request technical support via ‘LiveSupport (web chat)’.
You can contact the GFI technical support department using our
LiveSupport service at
http://support.gfi.com/livesupport.asp.
Ensure that you have registered your product on our website first, at:
http://customers.gfi.com.
Request technical support via phone
You can also contact GFI by phone for technical support. Please
check our website for the correct numbers to call, depending on where
you are located, and for our opening times.
Technical support website:
http://support.gfi.com.
Ensure that you have registered your product on our website first, at
http://customers.gfi.com.
Web Forum
User to user technical support is available via the web forum. The
forum can be found at:
http://forums.gfi.com/.
Build notifications
We strongly suggest that you subscribe to our build notifications list.
This way, you will be immediately notified about new product builds.
To subscribe to our build notifications, go to:
http://support.gfi.com
