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Warranty & Service 311
Owner's Manual and Troubleshooting
You should read the owner’s manual thoroughly before operating this product. In the unlikely
event that you should encounter difficulty operating this product, the owner’s manual should
be consulted before contacting the Princeton Instruments technical support staff or authorized
service representative for assistance. If you have consulted the owner's manual and the
problem still persists, please contact the Princeton Instruments technical support staff or our
authorized service representative. See Item 12 in the following section of this warranty (“Your
Responsibility“) for more information.
Your Responsibility
The above Limited Warranties are subject to the following terms and conditions:
1. You must retain your bill of sale (invoice) and present it upon request for service and
repairs or provide other proof of purchase satisfactory to Princeton Instruments.
2. You must notify the Princeton Instruments factory service center within (30) days after
you have taken delivery of a product or part that you believe to be defective. With the
exception of customers who claim a “technical issue” with the operation of the product or
part, all invoices must be paid in full in accordance with the terms of sale. Failure to pay
invoices when due may result in the interruption and/or cancellation of your one (1) year
limited warranty and/or any other warranty, expressed or implied.
3. All warranty service must be made by the Princeton Instruments factory or, at our option,
an authorized service center.
4. Before products or parts can be returned for service you must contact the Princeton
Instruments factory and receive a return authorization number (RMA.) Products or parts
returned for service without a return authorization evidenced by an RMA will be sent back
freight collect.
5. These warranties are effective only if purchased from the Princeton Instruments factory or
one of our authorized manufacturer's representatives or distributors.
6. Unless specified in the original purchase agreement, Princeton Instruments is not
responsible for installation, setup, or disassembly at the customer’s location.
7. Warranties extend only to defects in materials or workmanship as limited above and do not
extend to any product or part which:
• has been lost or discarded by you;
• has been damaged as a result of misuse, improper installation, faulty or inadequate
maintenance or failure to follow instructions furnished by us;
• has had serial numbers removed, altered, defaced, or rendered illegible;
• has been subjected to improper or unauthorized repair;
• has been damaged due to fire, flood, radiation, or other “acts of God” or other
contingencies beyond the control of Princeton Instruments; or
• is a shutter which is a normal wear item and as such carries a onetime only replacement
due to a failure within the original 1 year Manufacturer warranty.
8. After the warranty period has expired, you may contact the Princeton Instruments factory
or a Princeton Instruments-authorized representative for repair information and/or
extended warranty plans.
9. Physically damaged units or units that have been modified are not acceptable for repair in
or out of warranty and will be returned as received.