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Warranty & Service
Limited Warranty
Princeton Instruments, a division of Roper Scientific, Inc. (“Princeton Instruments”, “us”,
“we”, “our”) makes the following limited warranties. These limited warranties extend to the
original purchaser (“You”, “you”) only and no other purchaser or transferee. We have
complete control over all warranties and may alter or terminate any or all warranties at any
time we deem necessary.
Basic Limited One (1) Year Warranty
Princeton Instruments warrants this product against substantial defects in materials and / or
workmanship for a period of up to one (1) year after shipment. During this period, Princeton
Instruments will repair the product or, at its sole option, repair or replace any defective part
without charge to you. You must deliver the entire product to the Princeton Instruments factory
or, at our option, to a factory-authorized service center. You are responsible for the shipping
costs to return the product. International customers should contact their local Princeton
Instruments authorized representative/distributor for repair information and assistance, or visit
our technical support page at
www.princetoninstruments.com.
Limited One (1) Year Warranty on Refurbished or Discontinued Products
Princeton Instruments warrants, with the exception of the CCD imaging device (which carries
NO WARRANTIES EXPRESS OR IMPLIED,) this product against defects in materials or
workmanship for a period of up to one (1) year after shipment. During this period, Princeton
Instruments will repair or replace, at its sole option, any defective parts, without charge to you.
You must deliver the entire product to the Princeton Instruments factory or, at our option, a
factory-authorized service center. You are responsible for the shipping costs to return the
product to Princeton Instruments. International customers should contact their local Princeton
Instruments representative/distributor for repair information and assistance or visit our
technical support page at
www.princetoninstruments.com.
XP Vacuum Chamber Limited Lifetime Warranty
Princeton Instruments warrants that the cooling performance of the system will meet our
specifications over the lifetime of an XP style detector (has all metal seals) or Princeton
Instruments will, at its sole option, repair or replace any vacuum chamber components
necessary to restore the cooling performance back to the original specifications at no cost to
the original purchaser. Any failure to “cool to spec” beyond our Basic (1) year limited
warranty from date of shipment, due to a non-vacuum-related component failure (e.g., any
components that are electrical/electronic) is NOT covered and carries NO WARRANTIES
EXPRESSED OR IMPLIED. Responsibility for shipping charges is as described above under
our Basic Limited One (1) Year Warranty.