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SONICWALL SONICOS STANDARD 3.0 ADMINISTRATOR’S GUIDE
A
PPENDIX
A:
Using the SonicSetup Diagnostic and Recovery Tool
Diagnostic Results
After the diagnostics have run, the diagnostic results are displayed:
Included in the results is the Diagnostic Code which, in the event of a failure, must be interpreted by
SonicWALL Support. This code will contain specific information about the state of the SonicWALL
security appliance’s ROM and hardware. In the event of a non-recoverable ROM failure or a hardware
failure, an RMA is the immediate course of action. Non-hardware failures (including some ROM failure
states) are recoverable using SonicSetup.
SonicROM Recovery
If the SonicROM image is found to be corrupt, but is sufficiently functional to communicate with
SonicSetup, the administrator is prompted to select a ROM image to load onto the unit. The ROM will
be transferred to the SonicWALL security appliance by SonicSetup using a reliable layer 2 transport.