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Reference Manual
300530EN, Rev BA
September 2012
6-21
Rosemount 2410
Section 6. Service and Troubleshooting
Incorrect level reading from radar
level gauge
Configuration error
• Check configuration of the level gauge; in TankMaster
Winsetup open Properties for the level gauge
associated with the tank.
• See the Rosemount 5900S Reference Manual
(Document no. 300520en) and the Raptor System
Configuration Manual (Document no. 300510EN) for
more information on how to configure a Rosemount
5900S Radar Level Gauge.
Measurement units are not compatible
with host system
If default database is loaded to the 2410 Tank Hub, do one
of the following:
• in TankMaster WinSetup verify system units and
re-install the tank associated with the 2410 Tank Hub
• update Holding Registers with correct measurement
units
Hardware failure
• Check diagnostics information, see “Diagnostics” on
page 6-7.
• Contact Emerson Process Management/Rosemount
TankGauging service department.
No output on the 2410 integral
display
Hardware failure
• Check the model code to verify that the 2410 was
ordered with the LCD display option.
• Check display connection.
• Check diagnostics information, see “Diagnostics” on
page 6-7.
• Contact Emerson Process Management/Rosemount
TankGauging service department.
The Error LED (red) is blinking Various reasons such as hardware or
software failure, communication, or
configuration error
• See “Error Messages” on page 5-5 and “Error
Messages” on page 6-26.
• Check Device Status input register (see “Device Status”
on page 6-23).
The Status LED (yellow) is
blinking
Normal operation. The yellow Status LED
blinks at a constant rate of one flash every
other second.
• See “LED” on page 5-6 for more information.
Configuration can not be saved Write protection switch is set to the ON
position
• Check write protection switch on the display, see “Write
Protection Switch” on page 6-11.
The 2410 is write protected in TankMaster
WinSetup
• Check write protection in TankMaster WinSetup, see
“Write Protection” on page 6-10.
Application software installed which is
incompatible with current holding register
setup
• Reset holding registers to the default database setting,
see “Loading the Default Database” on page 6-16 and
restart the 2410 Tank Hub.
Corrupt holding registers
• Reset holding registers to the default database setting,
see “Loading the Default Database” on page 6-16 and
restart the 2410 Tank Hub.
Symptom Possible cause Action