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Reference Manual
300530EN, Rev BA
September 2012
Rosemount 2410
6-20
Section 6. Service and Troubleshooting
TankMaster does not present
measurement data from one or
more devices connected to the
Tankbus. The devices
communicate on the Tankbus and
appear in the Device Live List.
Incorrect configuration of the 2160 FCU
slave database
• Check the Modbus communication addresses in the
2160 FCU slave database. In TankMaster WinSetup
open the FCU Properties/Slave Database window.
See the Raptor System Configuration Manual
(Document no. 300510EN) for more information on how
to configure the 2160 FCU slave database.
Incorrect configuration of the 2410 tank
database
• Check the 2410 tank database; ensure that the device
is available and mapped to the right tank.
• Check the 2410 tank database configuration; verify that
the ATD Modbus address is equal to the 2410 Temp
Modbus address in the FCU Slave Database.
• Check the 2410 tank database configuration; verify that
the Level Modbus address is equal to the 2410 Level
Modbus address in the FCU Slave Database.
• See the Raptor System Configuration Manual
(Document no. 300510EN) for more information on how
to configure the FCU 2160 slave database and the
2410 tank database.
Software or hardware failure
• Check diagnostics information, see “Diagnostics” on
page 6-7.
• Check Device Status input register, see “Device Status”
on page 6-23.
• Contact Emerson Process Management/Rosemount
TankGauging service department.
Too many devices connected to the
Tankbus
• Check the model code to find out what type of
2410 Tank Hub that is used: Single tank or Multiple tank
version.
• Change to a 2410 Tank Hub for multiple tanks.
Incorrect temperature reading
from temperature transmitter
Configuration error
• Check configuration of the temperature transmitter; in
TankMaster Winsetup open Properties for the ATD
device associated with the tank.
• See the Raptor System Configuration Manual
(Document no. 300510EN) for more information on how
to configure ATD devices such as a Rosemount 2240S
Multi-Input Temperature Transmitter.
Measurement units are not compatible
with host system
If default database is loaded to the 2410 Tank Hub, do one
of the following:
• in TankMaster WinSetup verify system units and
re-install the tank associated with the 2410 Tank Hub
• update Holding Registers with correct measurement
units
Hardware failure
• Check diagnostics information, see “Diagnostics” on
page 6-7.
• Check temperature elements.
• Contact Emerson Process Management/Rosemount
TankGauging service department.
Symptom Possible cause Action