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Chapter 7 Reports
Call Detail Record
Global Management System User’s Guide
Interpreting the Report
Figure 7.3 Call Detail Record > Report
The order given here is the same order for both the html report and the .csv report. The table
below describes the meaning of each for report interpretation.
Column
header
Description
Acc’t Account. Account number designated in Account Management
System Name of System
Date/Time Date and time when call was made
Far Site Type of call. Designates whether the call is IP-based or an ISDN call and
displays the IP address or Phone Number of other endpoint
Direction Whether the call is inbound or outbound
Chan. Channels. The number channels connected during a call specic to ISDN.
For ISDN calls, the number of channels connected will be shown. In general,
every 2 channels connected equals 1 ISDN line. However, the number of
lines connected is dependent on how many channels were connected, i.e.
(2 channels = 1 ISDN line, 3 channels = 2 ISDN lines) If an odd number of
channels connect, the number of ISDN lines connected is equal to the next
even number divided by 2.
Account
numbers
appear here
Name of video
endpoint
Date and time
of call
Far site
address
Duration of
video call
Number of
channels used
Save le to
.CSV format
Direction of
call: Inbound or
Outbound