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Chapter 7 Reports
Call Detail Record
Global Management System User’s Guide
Generating a Call Detail Record
Instructions on creating a report. Details are given below.
1. From the Reports menu, click on “Call Detail Record”.
2. Select Systems for reports
3. Click on Generate Report.
4. Choose options for report customization. This is an optional step.
5. Once the options have been selected, click on Generate.
Figure 7.2 Call Detail Record > Report Customization Options
Selecting Systems
The Call Detail Record screen will list all systems currently being managed by Global
Management System and all previously managed system that have a call history. The pull down
menu enables you to view the list by ViewStation units,V-Series units, ViaVideo units or all units.
All systems selected is the default for report generation. You can select systems by clicking on the
check boxes next to the system of interest. You can also select systems by clicking on the Select
All button. The Select All Button will select all systems appearing on the list, which is dependent
on the selected option for the “Device Type” pull down menu.